FAQs

1. What types of beauty products do you offer?

We offer a wide range of beauty products, including skincare, makeup, haircare, and wellness essentials from top brands and exclusive collections.

2. How can I place an order?

Simply browse our website, add your favorite products to the cart, and follow the checkout process. It’s quick, easy, and secure!

3. Do you ship internationally?

Yes we do ship internationally.

4. How long does delivery take?

Orders are usually processed within 1-3 business days, and delivery typically takes 3-7 business days depending on your location.

5. Can I track my order?

Yes! Once your order has been shipped, you’ll receive a confirmation email with a tracking link to monitor your package’s journey.

6. What is your return policy?

We accept returns within 30 days of purchase for unopened and unused products. Please see our Returns & Exchanges page for full instructions.

 

7. Are your products cruelty-free?

We are proud to offer a wide selection of cruelty-free and vegan-friendly products. Look for the cruelty-free badge on product pages!

8. How can I contact customer service?

You can reach our customer support team by emailing velmora.in@gmail.com or through our Contact Us page. We’re happy to help!

9. Do you offer discounts or promotions?

Yes! Be sure to sign up for our newsletter to receive exclusive offers, early access to sales, and special discounts.

10. How do I know if a product is right for my skin type?

Each product page includes detailed descriptions and recommendations. If you’re unsure, feel free to contact us — we’re happy to suggest products tailored to your needs!

          

If you still got any questions, feel free to contact us at velmora.in@gmail.com or just simply go to our contact us page, thank you, we really appreciate you.